Switch mobile devices for multi-factor authentication

To change the mobile device that you use to log in with multi-factor authentication, follow these steps.

  1. Click your profile in the upper-right corner of the screen, then click Edit Profile.
  2. On the Profile panel, click the Multi-Factor Authentication tab.
  3. Click the Associate With A Different Device button.

    Note: If your accountant has made multi-factor authentication optional, click the Remove icon next to the device and and enter your password for confirmation.

  4. Click Submit.
  5. Follow the instructions to set up multi-factor authentication, which include downloading and installing the Thomson Reuters Authenticator app or a third-party app, and scanning a QR code.

    Note: If you have previously used the Authenticator app with another account, you must access the app's settings before you can scan. Open the app, tap Settings, tap Add Account, then scan the QR code.