Thomson Reuters Account overview

We've worked hard to reduce the number of usernames and passwords you need to use our products. Since 2022, we have been merging our customer logins to one new type: the Thomson Reuters Account.

What is it?

A Thomson Reuters Account gives all users, including staff and clients, single sign-on access to Thomson Reuters products. Using one email and password you can access products like Onvio Centre and Onvio Client Centre. Checkpoint, Onvio, and Westlaw.

The Thomson Reuters Account uses two-factor authentication to check your identity and help make sure your account isn't compromised. It adds another layer of protection so your account safety relies on more than a simple password.

This feature is a replacement for multi-factor authentication or MFA.

How to get one

We'll email you with steps to get one and actions you need to take. Until then, you might notice your sign-in screens may change in appearance as we implement this in our products.

When is it coming out?

We'll update the table below for available dates and requirements for two-factor authentication. 

Product or suite Transition date Two-factor authentication requirement after transition
Onvio and Onvio Client Center Available Required for staff and clients
GoFileRoom November 3, 2023 Required for staff and clients
Engagement Manager November 3, 2023 Required for staff
NetFirm and NetClient November 3, 2023 Required for staff and clients
CS Professional Suite (desktop only) November 3, 2023 Required for staff

Actions to take now

There are no required actions for you take now, but we recommend the steps below to prepare:

  • Plan communication for your clients
    • For Onvio Client Center and NetClient, your customers will be required to enable two-factor authentication for their accounts. You will be given at least 4 weeks notice prior to the transition date. We will provide a sample email that you can send to clients including all actions they'll need to take.
  • Download the Auth0 Guardian App 
    • If you use the Thomson Reuters Authenticator App, you can still use this with your new account but it will prompt you to enter a code at login to verify your identity. Only the Auth0 Guardian App will send notifications to you with the Thomson Reuters Account. 
    • You can download the app from the Apple App Store and on Google Play for Android.
  • Prepare to stop using TR Authentication Cards
    • The Authentication Cards were only supported through June 1, 2022 and will not work with the Thomson Reuters Account. 

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